Privacy Policy: Charleston Animal Society

Last Updated: December 30, 2025

At Charleston Animal Society (CAS), we are committed to protecting the privacy of our donors, volunteers, adopters, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information.

  1. What Information We Collect and How We Use It

We collect information only when you knowingly provide it to us through our website, in person, at the shelter, at offsite events, and/or via mail.

  • Types of Information: This may include your name, mailing address, email address, phone number, and payment information (for donations or fees). For adoptions or volunteer applications, we may also collect information regarding your home environment, pet history, or background check details.
  • How We Use It: We use this information to:
    • Solicit and process donations, and provide tax receipts.
    • Facilitate pet adoptions, fosters, and clinic appointments.
    • Send “Pet Alerts,” newsletters, and event invitations.
    • Communicate regarding volunteer opportunities or emergency animal rescues.
    • Improve our website and services through internal research and analytics.
  1. Information Sharing & Your Right to Opt-Out

We respect your preferences regarding how your data is shared.

  • Third-Party Partners: CAS may share your information with trusted partners who provide essential services on our behalf (e.g., microchip registration, pet insurance partners, or mail houses for print communications).
  • Non-Sharing Policy: We do not sell, trade, or rent our donor lists to outside organizations for their own marketing purposes.
  • Opt-Out Mechanism: If you do not wish for your information to be shared outside our organization for any reason (other than as required by law or to process a transaction), please notify us.

Your Choice: You may email us at [email protected] with the subject line “Opt-Out.”

  1. Reviewing and Correcting Your Information

You have the right to review the personal information we have collected about you and to request corrections to any inaccuracies.

  • How to Contact Us: Please send a written request to: 

Attn: Donor Relations
Charleston Animal Society
2455 Remount Road North Charleston, SC 29406
Email: [email protected]

  • Response Time: We aim to respond to all access and correction requests within 30 days.
  1. Security Measures

We take the security of your information seriously and have implemented measures to protect it:

  • Online Transactions: All online donations and payments are processed using SSL (Secure Socket Layer) encryption to ensure your financial data is transmitted safely.
  • Data Storage: Personal information is stored on secure servers and in locked physical files. Access is restricted to authorized personnel who require the information to perform their duties.
  • Payment Card Industry (PCI) Compliance: We do not store sensitive credit card numbers on our local servers; these are handled by PCI-compliant payment gateways.
  1. Cookies and Web Tracking

Our website uses “cookies” to enhance your experience (e.g., remembering your login for our volunteer portal). We also use tools like Google Analytics to track general site traffic. This data is used in the aggregate and does not identify you personally.

  1. Children’s Privacy

CAS offers Humane Education programs. We do not knowingly collect personal information from children under 13 without their parents’ explicit consent.